“Is the server online?” doesn’t have the same answer depending on who gives it and what they measure. A player counter, a third-party site or an in-game message don’t all say the same thing. This article explains where to look for a service’s status, what a maintenance means, and what Togu’s Status page does or doesn’t indicate.
Distinguishing world status from a local network problem
Two situations are easily confused when the game won’t start or won’t connect:
- The world is unavailable. Its operator has closed it, put it under maintenance, or it no longer responds. The problem affects all players.
- The problem is local. Your connection, your computer or a program installed on your machine prevents access, while the world is working for everyone else.
A status page published by the operator tells you about the first case, not the second. It doesn’t test your connection. Togu’s Status page says so itself: it only reads the service’s public status and checks neither a connection to the game, nor an address, a port or latency. An “open” status therefore doesn’t guarantee that you’ll manage to connect; a “closed” or “maintenance” status, on the other hand, explains why nobody can.
Looking for the status published by the operator
The right source is the one from the operator of the service concerned, opened from an address you typed or bookmarked yourself.
- For official Dofus, Ankama maintains a “État des serveurs” (server status) section on its forum. As of October 13, 2026, its description states that it informs you of a maintenance or of a problem being resolved, and points to status.ankama.com to follow server status in real time. The same forum also has an “Actualités” (news) section for Ankama’s official announcements.
- For Togu, the source is the site’s Status page. It is independent from Ankama’s: the official status and the Togu status don’t overlap, and a status shown on one side says nothing about the other. The team’s announcements are in the news, and the FAQ answers common questions.
For any other server, look in the same way for the page or channel its operator designates as official, rather than a message relayed elsewhere.
Understanding maintenance and unavailability
Togu’s Status page reads a public response from the authentication service (GET /public/v1/status) and displays one of these states:
- World open: the public status indicates that the world is open.
- Maintenance: the service publishes a maintenance state.
- Closed: the public status indicates that the world is closed.
- In preparation: the status service responds that no public world is declared (code 404), which the page interprets as preparation.
- Status unavailable: the response could not be obtained or used. The page then infers no positive state from it: an error is never presented as “open”.
According to the project documentation, the status comes from the world itself. The world sends a heartbeat every 15 seconds. If the last heartbeat is 45 seconds old or less, the world is shown as open; otherwise, it is shown as closed. The operator can also force a maintenance, closed or preparation state, which then takes precedence. The service’s response may be cached for 15 seconds, and the page refreshes every 60 seconds as long as the tab is visible. It displays the time of its last successful read: if that time is old, don’t treat the status as current.
A displayed “Closed” can therefore cover two situations: a deliberate closure, or the absence of a heartbeat from the world. The page doesn’t distinguish between them; the team’s news is the place to look for an explanation.
Without JavaScript, the page cannot load the status and says so: it never displays an open state by default.
Don’t trust a counter without a source
A number of online players only makes sense if it comes from the operator and is dated. On Togu’s Status page, the number of online players is only filled in when the world is open, and comes from the heartbeat sent by the world, which reports its number of authenticated sessions in it. It says nothing about the quality of the game or its long-term stability.
A few habits for reading a counter or a status elsewhere:
- identify who publishes the information and whether a read time is displayed;
- be wary of a number without a source, a screenshot or a ranking whose author and date are unknown;
- cross-check with the operator’s announcement when in doubt;
- don’t open a link received in a conversation to “check the status”: go through the official page you have bookmarked. Our guide to downloading a game while checking the source details this habit.
To create a Togu account, see our guide create a Togu account: steps, verification and recovery.
